Community & Environmental Feedback
Sydney Rail Services is committed to responding to community feedback and complaints and has an established and robust response process to ensure all enquiries are responded to in a timely manner.
Complaints con be lodged with us directly via the web form below or by calling the 24/7 complaints number 1300 475 154. Notice of complaints are also received via the rail network provider or the regulator.
All complaints are recorded in Sydney Rail Services incident reporting system and assigned to a responsible manager for investigation as per our Community Complaints Procedure. This system provides us with greater visibility on the nature of community complaints, which ensures that resources ore allocated to the areas of greatest community concern.
| FY22 | FY23 | FY24 | FY25 | |
| Total Complaints Recorded | 0 | 0 | 0 | 0 |
| NSW | 0 | 0 | 0 | 0 |
| QLD | 0 | 0 | 0 | 0 |
| SA | 0 | 0 | 0 | 0 |
| VIC | 0 | 0 | 0 | 0 |
| WA | 0 | 0 | 0 | 0 |
| FY22 | FY23 | FY24 | FY25 | |
| Complaints by Type | 0 | 0 | 0 | 0 |
| Air - Diesel emissions | 0 | 0 | 0 | 0 |
| Air - Dust emissions | 0 | 0 | 0 | 0 |
| Noise - Bunching | 0 | 0 | 0 | 0 |
| Noise - Horn Use | 0 | 0 | 0 | 0 |
| Noise - Idling | 0 | 0 | 0 | 0 |
| Noise - Pass by | 0 | 0 | 0 | 0 |
| Noise - Wheel I Brake Squeal | 0 | 0 | 0 | 0 |
| Noise - Yard Operations | 0 | 0 | 0 | 0 |
| Other | 0 | 0 | 0 | 0 |
Complaints Form
Sydney Rail Services
Addison St, Shellharbour, NSW 2529
info@srsops.com.au