Community & Environmental Feedback

Sydney Rail Services is committed to responding to community feedback and complaints and has an established and robust response process to ensure all enquiries are responded to in a timely manner.

Complaints con be lodged with us directly via the web form below.Notice of complaints are also received via the rail network provider or the regulator.

All complaints are recorded in Sydney Rail Services incident reporting system and assigned to a responsible manager for investigation as per our Community Complaints Procedure. This system provides us with greater visibility on the nature of community complaints, which ensures that resources ore allocated to the areas of greatest community concern.

FY19FY20FY21
Total Complaints Recorded000
NSW000
QLD000
SA000
VIC000
WA000
FY19FY20FY21
Complaints by Type000
Air - Diesel emissions000
Air - Dust emissions000
Noise - Bunching000
Noise - Horn Use000
Noise - Idling 000
Noise - Pass by000
Noise - Wheel I Brake Squeal000
Noise - Yard Operations000
Other000

Complaints Form

Contact Details

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Sydney Rail Services
Addison St, Shellharbour, NSW 2529
info@srsops.com.au